Privacy Policy

1. Who is responsible for your information?

PrimeView Window Care is the data controller for customer information collected through this website and in connection with our cleaning services.

2. Information we collect

• Your name, email address and telephone number.
• Your service address and postcode.
• Booking details, preferred appointment times and the services you request.
• Property and access information you provide so we can price and plan the work safely.
• Messages, enquiries, reviews and other information you choose to send us.
• Limited technical and security information needed to operate and protect the website and booking service.

3. Why we use your information and our lawful bases

4. Who we share information with

We only share personal information where needed to operate the service. This may include Proffera, which provides our booking and customer-management technology, and trusted providers used for website hosting, database services, email or SMS delivery and other essential business systems. These providers may only use the information for the services they provide to us and must protect it appropriately.

We may also share information if required by law, to protect legal rights, or in connection with professional advisers or a business transfer.

5. International transfers

Some technology providers may process information outside the UK. Where UK data protection law requires safeguards for an international transfer, we use providers and transfer arrangements designed to provide the required level of protection.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing the service, handling queries or disputes, maintaining appropriate business records and meeting legal, tax and accounting obligations. When information is no longer needed, it is deleted or anonymised where appropriate.

7. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• erasure of your information in certain circumstances;
• restriction of processing in certain circumstances;
• data portability where the right applies;
• objection to processing based on legitimate interests and to direct marketing; and
• withdrawal of consent at any time where we rely on consent.

To exercise a right, contact us using the email or phone number above. We may need to verify your identity before completing a request.

8. Cookies and similar technology

The website may use essential technical storage required for security, booking functionality and reliable operation. If we introduce non-essential analytics or advertising cookies that require consent, we will ask for consent before using them.

9. Security

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. No internet service can guarantee absolute security, so please contact us if you believe your information may have been compromised.

10. Complaints

Please contact PrimeView first if you have a concern about how we use your personal information. You also have the right to complain to the UK Information Commissioner's Office (ICO).

11. Changes to this policy

We may update this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page with its updated date.